Bank transfers by default. Alternatively some rentals can be paid by credit card or partially in cash. This possibility will be provided in the confirmation of your reservation. Payments made by credit card have a surcharge of 3-3.5% depending on the bank card used.

Yes, payments in our web extremely safe and secure. We use Secure Socket Layering (SSL), an encryption technology that ensures the secure transmission of your personal information over the Internet. We do not store your credit card details or share your personal information with third parties.
Our site does NOT store customer payment information on our servers. Payments are processed through an external payment processor

Our reservation process is very easy and fast. If you are interested in booking any of our properties, you must request availability which must be confirmed by the agency or supplier within 24 hours. When you receive the confirmation you can proceed to make the payment within a new period of 24 hours. We will temporarily put the property on hold until payment is received. When we receive the payment your reservation will be confirmed. In case the payment is not received within that period, the property will be released for booking.

Your payment details a managed by the payment processing company and we do not have access to them and they are not saved in our data base. You can use a different payment method at the moment you make a new booking with us.

If you want to make changes in a reservation request that is still pending to confirm, you only need to cancel the request and make a new booking request with the correct dates. If you don’t know how to do it, please contact us at info@villasprestige.es

We take the safety of our clients as something very serious. We do everything possible so them can enjoy their stay without major setbacks.
All our properties are duly verified by an agent before registering it on our portal. We also have constant communication with our hosts in order to confirm that everything is properly organized before the guests arrival. 
If there is something wrong please contactus immediately, we will  manage to solve it as soon as posible. 

We will try to solve the problem with the host and in case there is no possibility of solving it, we will do all possible to find a new accommodation with similar characteristics or we will process a refund as soon as possible. Only applicable if:

-There are big differences between the listing and the property.

-Wrong property location (more than 5 km ratio)

-Issues that can affect the guests confort, health or security if not fixable. Not applicable if it is responsibility on 3th parties like neighbors noice, street noice, etc

It depends of the cancellation policy of the property, that can be strict – non refundable or flexible. The cancellation policy is informed at every listing.

You can address to our Terms and Conditions CANCELLATION POLICY for more details.

Please contact us if you forget some thing in the property. Our personnel will save it for you in case they find it. Please be informed that we are not responsible if any of your personal belongings are missing during your stay.

You first must send an availability request which must be confirmed within 24 hours. When you receive the availability confirmation you can proceed to make the payment within a new period of 24 hours. 

If you  pay by bank transfer please provide the agency with the bank receipt, it can take few days the money to arrive to the agency bank  account.  If you have a soon arrival, please contact us before of making a bank transfer, to see what other payment options are possible as the booking payment must be 100% satified before the check-in to the property.