AGENCY BOOKING TERMS AND CONDITIONS
Villas Prestige is a trading name of Villas Prestige Ltd, registered in UK Company Number 14140760. Villas Prestige (“we”, “us”, “our”, “villas Prestige´´) act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any owner (s) supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the “supplier(s)”).
GENERAL INFORMATION
The following general information comprise of terms that are usually imposed by the suppliers of the arrangements that we advertise. We provide such terms here as a means of providing information only and it is, at all times, down to the supplier of your chosen arrangements to determine the specific terms and conditions that will apply to your contract with that supplier. Where any supplier imposes terms different to those listed above, we will advise you at the time of booking.
When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of applicable conditions are available on request from us. You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings and/or bookings including additional services do not constitute a package (and we are not a “Package Organiser”) as defined in the Package Travel and Linked Travel Arrangements Regulations 2018 (as amended) (PTRs) nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012. We offer for sale single service bookings only, as agent, which are only available to be purchased on an individual basis.
BY MAKING A BOOKING WITH US YOU AGREE THAT:
- a) You are authorised to agree these Booking Terms and Conditions on behalf of all persons included on the Booking Form;
- b) You have read these Agency Terms and Conditions and agree to be bound by them on behalf of all members of your party; and
- c) You consent to our use of personal data in accordance with our Privacy Policy and you are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
- d) You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services; and e) You accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
THE PROPERTY
The property described under the Specific Conditions and subject of this rental shall be used as the guest’s temporary and/or holiday residence, solely and exclusively for holiday/ recreational/touristic purposes. The guest may in no way change the aforesaid use without the prior written consent of the owner. Any failure to comply with this precept shall be sufficient reason to terminate this contract. The property shall in no instance be used by the guest as the guest’s permanent abode. The guest therefore acknowledges and accepts that it shall not be used as a residential property in accordance with Article 3 of the Urban Rentals Law [Ley de Arrendamientos Urbanos]. For the purposes of the latter, the guest hereby declares that by signing these presents their habitual and permanent residence is located at the address indicated for the purposes hereof under the Specific Conditions hereto.
The guest receives the property in a perfect state of maintenance and working order and undertakes to return it in the same condition at the end of this contractual relationship. Furthermore, they receive the property fully furnished and equipped as a holiday home. The inventory of the furnishings, belongings and contents of the house, including the electrical appliances, is attached hereto as Appendix I. The guest hereby undertakes to comply with the cooperative measures on energy efficiency for the property, by turning off all the installations on leaving the property for longer than 30 minutes, particularly the air-conditioning, in respect of which the optimum recommended temperature is 23 ºC. Any failure to observe such measures and excessive power usage may give rise to an additional €100.00 charge per day’s stay for energy usage, which the guest hereby accepts.
For reasons of security and privacy, we do not issue the addresses of any of the private villas which we advertise until you pay the balance of your chosen arrangements in full. Upon receipt of the final balance payment, full directions and arrival instructions for the property shall be provided.
PROPERTY STANDARDS
The properties which we market, in our role as agent, are subject to a walk-through inspection by local representatives on an annual basis. It remains the full and sole responsibility of the supplier to ensure that all local safety regulations are complied with and safety equipment maintained in good working order. Whilst we use reasonable endeavours to ensure that all descriptions of the property are made in good faith and are accurate, we do not accept any liability for any misrepresentation, inaccuracies or omissions about the property. We also exclude liability for any change made by the supplier since our inspection. Changes may occur during the period between the preparation of the description and your accommodation booking; therefore, we reserve the right to change any of the facilities or services advertised. We do not accept responsibility for modifications made by the supplier without our knowledge; for breakdown in water supply, gas or electricity; for infestation, or the breakdown of swimming pool filtration or heating systems. Where we visit a property, this does not imply any acceptance of liability for risks encountered, and the responsibility for the safety and supervision of children and all members of your party remains yours at all times.
BOOKING AND PAYMENT
Once you have decided upon the arrangements you wish to book, you may make an online booking request via our website or by email. When you submit a booking request via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This is simply to confirm that we have received your request and does not form a contract between you and the supplier. A provisional booking will be made when we receive your Booking Request and have received confirmation from the owner/property manager that we can proceed with your booking. We will, on behalf of the owner, provisionally hold the property chosen by you for 24 hours. In order to confirm this booking with the supplier, you must pay the full booking amount, extra charges for additional services and the security deposit. If payment is not received within 24 hours, we will cancel the provisional booking, on behalf of the owner, and the accommodation dates (or dates for any other arrangements) will be released. Upon receipt of the appropriate payment, we will secure the arrangements chosen for the requested dates and will send you a Booking Confirmation on behalf of the owner. Your booking is confirmed and a contract between you and the supplier will exist when we send you a Booking Confirmation on their behalf. Please check all details of the Booking Confirmation carefully and report any incorrect or missing information to us immediately. As we act only as a booking agent, we have no responsibility for any errors in documentation, except where the error has been made by us. If you have paid a deposit, you must pay the full balance by the due date notified to you (this will ordinarily be 8 weeks before your arrival, but we will advise you if the supplier of your chosen arrangements applies a different balance due date, at the time of booking). If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions . Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be forwarded on to the supplier in accordance with our agreement with the supplier.
PAYMENT METHOD
Payment to confirm a booking is possible by bank transfer by default.
Bank transfers account do not carry a fee, but you must ensure any applicable bank fees or exchange rate commissions are paid so that we receive the full amount on the invoice. All payments are made in € EUR unless otherwise indicated. You agree that any charges incurred by us for receiving payments from overseas will be borne by yourself. Where a tariff is advertised in a currency other than € EUR, the currency will be converted into € EUR on the day the payment is requested. You shall be advised of the EUR amount required. All conversions will be valid on the day they are provided only and a new quotation can be requested if payment is not received by the close of business. Conversion rates or fees may be charged by you card issuer.
CHECK-IN TIME
The client must inform its estimated arrival time at the time of booking, which should be from 16:00h and before 22:00h If the client needs a check-in later than 22:00h, it must be requested and if approved, it will have an extra fee for the late check-in of €50. In the event of a change or delay in the informed arrival time, the client must inform the supplier immediately upon becoming aware of it.
Weekends/Bank Holidays check-in have an extra charge of 50€
CHECK-OUT TIME AND DURATION OF THE CONTRACT
The duration of the Contract is established under the Specific Conditions. The guest should vacate the rented property at 10:00h, on the morning of the day fixed under the Specific Conditions, without the need for any prior notice thereof, placing the property at the complete disposal of the owner, together with the keys and all the accessories and furnishings, on which a signed record shall be drawn up concerning the correct delivery of the property or any existing defects therein, all of which shall be with regard to any potential liability that the guest may have incurred.
The guest shall deliver the keys to the property on the date on which this contract ends, at 10:00h, on the day established under the Specific Conditions. If the client needs a check-out later than 22:00h, it must be requested and if approved, it may have extra charges depending of number of hours and rental price, this will be informed at the confirmation.
In case the property is not vacated at the agreed time, as a penalty clause, where the keys are returned later, the guest undertakes to pay the daily rate plus 30’% for each day or fraction of a day’s delay in placing the keys to the property at the disposal of the landlord. Furthermore, and also as a penalty clause, they shall also pay any other expenses arising either directly or indirectly from a delay in vacating and recovering the property, including relocating any clients that may have reserved the unit and who have not been able to take up residence for this reason. This penalty may be directly deducted from the deposit made and if inadequate, shall be pursued legally.
ACCOMMODATION BREAKAGES DEPOSITS
A refundable Breakages Deposit may be required by the supplier of your chosen arrangements to cover costs resulting from the action or inaction of any guest occupying the property during the agreed booking period, including (but not limited to): the property being left in an unreasonable state, loss or non-return of keys, excessive or long distance telephone call charges, neglect or damage to the property, damage or loss of contents and/or, any extra or excessive cleaning or electricity costs required. Where applicable, the amount of the Breakages Deposit will be advised to you at the time of booking and in the Booking Confirmation email, together with instructions for payment. If the Breakages Deposit is not paid, we will advise the supplier who may preclude you from entry to the property and treat your booking as cancelled and charge the cancellation fees set out in their booking conditions (please also see the “Amendments and Cancellation by you” clause blow, for cancellation fees). On behalf of the supplier, we will refund the Breakages Deposit to you usually within 7 days of your departure from the property less any costs incurred. In the event of damages attributed to you or a member of your party during your stay, we, on behalf of the supplier, shall notify you as quickly as reasonably possible together with any evidence provided by the supplier. The cost of any remedial action shall be deducted from the Breakages Deposit by the supplier and the balance refunded to you. If we are unable to contact you, or if there is extensive damage requiring specialist attention, refund of the balance of the Breakages Deposit cannot be guaranteed within 7 days. If the cost of rectification for losses or damage caused by you or a member of your party exceeds the Breakages Deposit held, we, on behalf of the supplier, shall notify you of any additional amount owing. You are advised that the supplier reserves the right to pursue recovery of any additional cost over and above the Breakages Deposit and for this reason adequate personal liability insurance is strongly recommended. Should additional costs be incurred we shall provide your contact details to the supplier to facilitate recovery directly. As we act only as an agent, we will not enter any negotiation or arbitration between you and the supplier regarding the Breakages Deposit and any such discussions will be held directly between you and the supplier.
The guest shall be specifically prohibited from carrying out any kind of building works, including any required to merely maintain the property, whether affecting the layout of the installations or equipment, or any small changes to the property or the building it is in. The guest is specifically forbidden from making any holes or perforations in the walls of the property, including painting graffiti on and/or making any significant marks on either the walls of the house or its furnishings. Any monies required to restore such items to their original condition shall be deducted from the deposit.
GUESTS BEHAVE
The guest shall, throughout the entire duration of the contract, comply with the rules of the Community of Owners in which the Property is located, particularly those concerning good neighbourly relations. The presence of any kind of animal in the house or in the communal areas is specifically forbidden. The guest undertakes to use the development’s communal services and those within the property and subject of this contract with due care and in accordance with any instructions that the Community of Owners may establish. The guest undertakes to uphold and oblige any fellow occupants to uphold the rules of good neighbourly behaviour and the local police and should refrain from causing a nuisance to residents or turning on any devices that play music or make noise that prevents residents from resting. Furthermore, the guest is forbidden from carrying out any activity that might be considered disturbing, unhealthy, dangerous, offensive, or illegal. Similarly, they are also forbidden from installing other furnishings in the house, removing the existing ones, or introducing any animals of any kind into the houses. Additionally, the guest specifically declares that no parties or crowded or noisy celebrations will be held at the house, which might cause a nuisance to the fellow residents or cause damages and/or defects to the Property. The guest shall find in the Property a complete copy of the Bylaws and the Internal Rules and Regulations of the Community of Owners within which the Property is located, that the guest hereby undertakes to abide by and fulfill.
The Guests are the only responsible of its behave and it’s consecuencies. Police reports or penalties that can be imposed by the spanish autorities due to a bad behave like, late noice, elegal parties, fights o any other that can occur during your stay is your respossibility of the booking holder and can be claimed as a damage and the amount deducted from the security deposite.
PRICES
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
INSURANCE
You are strongly advised to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs and requirements. Your travel insurance must cover you and your party against the cost of cancellation by you for any reason (including due to covid-19 and/or any future strain of the coronavirus); last minute cancellations; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked. Please read your policy details on receipt and take them with you during your stay. If you choose to travel without adequate insurance cover, we nor the supplier will not be liable for any losses no matter how arising, in respect of which insurance cover would otherwise have been available. If you have any questions, these should be raised with your travel insurance provider.
SPECIAL REQUESTS
If you have any special requests (for example dietary requirements, cots etc.), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met and we will have no liability to you if they are not.
AMENDMENTS
Any amendment request for any reason must be sent to us by email and will take effect on the day we receive it except if the request is sent to us during the weekend, a bank holiday or out of our working shit, in this case it will be processed in the next working day. Proof of posting is not proof of receipt therefore you are advised to also confirm all amendments to us by email at info@villasprestige.es. We will pass all amendment requests on to the supplier. Please ensure that you have received written confirmation of any amendments to your booking prior to travel. Whilst we will try to assist, we, on behalf of the supplier, cannot guarantee that such requests will be met. Amendments can only be accepted in accordance with the booking conditions of the supplier of your arrangements. The supplier may charge the amendment charges shown in their booking conditions (which may be as much as 100% of the cost of your chosen arrangements and will normally increase closer to the date of arrival, please see further details below. We will notify you of the exact charges at the time of amendment. Please Note: Our suppliers often treat booking amendments requested within 6 weeks as a booking cancellation and may therefore apply the cancellation terms set out in their booking conditions.
CANCELLATIONS
Any cancellation request for any reason must be sent to us by email and will take effect on the day we receive it except if the request is sent to us during the weekend, bank holiday or out of our working shift, in this case it will be processed in the next working day. Proof of posting is not proof of receipt therefore you are advised to also confirm all amendments to us by email at info@villasprestige.es We will pass all cancellation notifications on to the supplier. Please ensure that you have received written confirmation of any cancellations. Cancellations can only be accepted in accordance with the booking conditions of the supplier of your arrangements. The supplier may charge the cancellation charges shown in their booking conditions (which may be up to 100% of the cost of your chosen arrangements and will normally increase closer to the date of arrival, please see further details in the cancellation policy). We will notify you of the exact charges at the time of cancellation confirmation.
CANCELLATION POLICY:
The cancellation Policy is informed at every listing. The Cancellation Policy can be:
-Strict: Payments are Non-refundable
–Flexible: Payments are partially refundable depending of the cancellation notice days previous to the arrival and reasons:
–Cancellation with more than 61 days cancellation notice: 50% penalty.
-Cancellation with less than 60 days cancellation notice: Payments are Non-refundable.
CHANGES OR CANCELLATION BY THE SUPPLIER
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements or refund but we will have no further liability to you.
RESTRICTIONS / SPECIFIC TERMS OF THE PROPERTY
Some of the suppliers of our Villas Prestige Collection properties may have restrictions or specific terms in place for clients staying at their property, and some suppliers may have restrictions in place for the types of booking that they will accept in their property. For instance, most of our suppliers state that it is not permitted to host events or celebrations in any of their properties, where capacity will exceed the maximum number on the booking form, without prior written consent from the supplier. In such circumstances admittance to the property may be refused or you may be asked to vacate the property immediately if this condition is not observed. The supplier may also levy a supplemental fee for additional guests. Covid-19: We would politely ask on behalf of our supplier(s) that you do not take residence in any accommodation you have booked through us if you are showing symptoms of, or have a confirmed diagnosis of Covid-19, without our prior authority. Please contact us if you have any questions.
OUR RESPONSIBILITY FOR YOUR BOOKING
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).
TRAVEL DOCUMENTS
Passport and visa entry requirements and costs are your sole responsibility. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure and/or arrival at the accommodation or other arrangement(s). We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
HEALTH REQUIREMENTS
Fulfilling the health entry requirements and costs are your sole responsibility. Requirements may change and you are therefore strongly recommended to check the up-to-date appropriate embassy or consulate or your doctor as applicable in good time before departure and/or arrival at the accommodation or other arrangement(s). We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation, tests, vaccines, or other requirements. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
GUEST IDENTITY VERIFICACION
Due to security resons, all clients that make a booking in our platform must verify its identity by sending us an ID. The ID must be shown also at the property arrival. Accepted verification National ID, Passport or driving licence.
SHORT TERM RENTAL CONTRACT.
In addition of this terms and conditions, all guests must sign a short term rental contract at the arrival to the villa accordingly to the spanish law. The guest can request to receive this contract previously to make the booking or to travel.
COMPLAINS
Because the contract for your arrangements is between you and the supplier, any queries or concerns will be addressed to them. If you have a problem during your stay, you can report it to us and we will address it to the supplier. We will act only as agent to mediate in the conflict. The issue must me reported as soon as it happens, If you fail to follow this procedure, there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly.
CLAIMS AND REFUNDS
Please note that we act only as an agent in respect of all bookings we take and/or make on your behalf. When making your booking we will arrange for you to enter a contract with the applicable supplier of the arrangements you have booked, as specified on your Booking. Confirmation, sent on behalf of the supplier. The payment collected from you by us as agent, is paid to the supplier for your booking arrangements . If for any reason the guest is not conformed, he most get in contact with the agency inmediatly. We will try to solve any the issue with the supplier, and we will only accept the claim if the issue can’t be fixed. Should you raise a claim against us in respect of this booking, it will be fully disputed on the basis that we operate as agent only. Any claims after the payment is released to the supplier should instead be made against the supplier direct. Please ask us if you need any further details of the supplier and/or a copy of their booking conditions to support your claim.
CONFLICTS BETWEEN PARTIES AND RESOLUTION
In case of conflicts, parties must reach an agreement to solve it. If is not possible to reach an agreement between parties, we will mediate to help to find a solution that is convenient for both parties in accordance with our terms and conditions.
VILLA SUPPLIER
In rare instances it is possible that, where you book a villa arrangement, before your arrival at the villa, the owner/supplier of the accommodation that you have booked may change. If this does occur, we will notify you, on behalf of the supplier, of the change, including details of the previous owner and the new owner, and any changes (if any) this will have on your booking and any options available to you, in line with their booking conditions.
ACCOMMODATION RATINGS
Any ratings given on the website are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.
DOCUMENTATION & INFORMATION
All descriptions and content on our website or otherwise issued by us is written on behalf of the supplier(s) in question and is intended to present a general idea of the services provided by the supplier(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us. COVID-19 It is possible that some services, descriptions and/or information we issue on behalf of the supplier(s) in question will be affected by the impacts of Covid-19. In rare instances, some services as displayed may be withdrawn. This could include (but is not limited to) instances where cleaners and/or maids are unexpectedly required to isolate due to illness or potential illness. If you require any further details, in respect of any accommodation or any other services please contact us. Please note that our supplier(s) have notified us that they ensure staff are suitably trained and that they operate their accommodation or services in compliance with local health and safety regulations. As we act as agent only, we are unable to guarantee this and/or mandate compliance at all times.
INTELLECTUAL COPYRIGHT
The copyright and all other rights on www.villasprestige.es are owned by Villas Prestige, or the material is included with the permission of the rights owner/supplier; copying site content for any commercial or business use is strictly prohibited. You agree to not, under any circumstances, exploit for commercial purposes any photographic or moving images of the property and/or other arrangements.
FORCE MAJEURE
Neither we, nor the supplier of your chosen arrangements, can accept any liability or pay any compensation where the performance or prompt performance of our or the supplier’s obligations is prevented or affected by circumstances amounting to ‘force majeure’. For the purposes of these Booking Terms and Conditions, force majeure is any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, epidemics, plagues or pandemics (including but not limited to the ongoing effects of Covid-19 and/or any new or future strain of the coronavirus) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Brexit Implications: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure and we will not be liable to pay you any compensation.
ADDITIONAL SERVICES
If you require any additional services during your stay (which are not accommodation), such as additional cleaning, catering, concierge services, activities, supermarket delivery etc., please let us know as far in advance as possible of your arrival date. Generally, a minimum of 7-14 days prior to the arrival date is required to arrange additional services. Where you require additional services, we will refer you to our carefully selected local suppliers. Where we can assist with booking additional services, we act as agent for those suppliers and these Agency Booking Terms and Conditions will apply to your booking for those services.. Please note that all arrangements that we book on your behalf, as agent for the supplier(s), are only available to be purchased separately. This means that separate bookings for arrangements during your stay do not constitute a package (and we are not a “Package Organiser”) as defined in the Package Travel and Linked Travel Arrangements Regulations 2018 (as amended) (PTRs) nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012. We offer for sale single service bookings only, as agent, which are only available to be purchased on an individual basis.
CARE OF THE PROPERTY
When you make a booking for accommodation, you are legally obliged to take all reasonable and proper care of the property including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property and shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning. In the event of any damage to property or equipment during your stay, you are required to notify the supplier at the earliest opportunity and within 24 hours of the event; if this is not possible then the you shall contact us to report the damage. You shall leave the property in a clean and tidy condition, returning it as you found it. This includes cleaning all cutlery and crockery and placing all rubbish in the appropriate waste or recycling bins outside the property. Failure of you and your guests to exercise reasonable care may result in deductions being made from the Breakages Deposit.
NEIGHBOURHOOD REGULATIONS
When you make a booking for accommodation, you agree to respect your surroundings and not to disturb or otherwise annoy the occupants of neighbouring properties. You also agree to adhere to any specific noise restrictions in place at the property. The supplier reserves the right to investigate concerns relating to the care of the property or to disturbances. The supplier is within their rights to request that you vacate the property with immediate effect if it is found to be in a neglected or damaged condition.
PERSONAL BELONGINGS
Neither we nor the supplier of your chosen arrangements can accept any responsibility or liability for loss of or damage to any of your personal items, belongings or vehicles, however caused. If the supplier or an authorised representative of the supplier is required to enter the property during your stay (e.g. to carry out maintenance or cleaning), you are advised to ensure that a member of your party is present; if this is not possible, you have the right to decline services at your discretion but no refunds shall be given by the supplier for services not used. You must ensure that you take all your belongings with you when you depart the property, as we cannot be held responsible for handling lost property nor for any costs incurred in returning such items. Any arrangements for the return of such property must be made by you with a suitable courier firm, in liaison with the supplier.
CHILD-FRIENDLY PROPERTIES
At child-friendly properties in which the supplier has provided a highchair, cot, stairgates, baby-monitors, toys or other similar facilities, these are for use at your discretion and neither we nor the supplier shall be responsible for any damages that occur as a result of such usage.
SWIMMING POOLS AND JACUZZIS
Swimming pools and Jacuzzis by their very nature carry their own inherent risks. You must ensure that you and all members of your party take great care when using or being near any swimming pool(s) at the property where you are staying. You should for example make sure you and all members of your party are aware of shallow and deep end (including the location of any change of depth) and layout of the pool (including infinity edges) by physically checking it prior to use. All persons should walk rather than run around or near the pool and you must ensure that no-one dives into the pool at any time or enters it while under the influence of alcohol. You must check the pool every day before use and report any apparent defects. Many pools are not fenced. If you require a fenced pool, you must inform us of that requirement before you make your booking to allow us to locate one for you. Whether fenced or not, children must be supervised at all times by a responsible adult. We and the Supplier have no liability for any death or personal injury arising from use of or connected with the swimming pool.
BATH & BED CLOTHES
All of the properties in Villas Prestige portfolio invest in good quality bed linens, often at considerable expense. Sun cream, fake tan, waterproof make-up and hair dye can all cause permanent damage to bed linen and towels, and we ask that you take care when using these products. We recommend that if you are planning to use such products during your stay, that you bring your own spare linen to prevent damage to items within the property. If damage / staining does occur and the items cannot be cleaned, a charge may be levied from your Security Deposit to replace these items.
SMOKING
Please note that, unless otherwise advised, properties at Villas Prestige are non-smoking indoor. Should you fail to adhere to this condition, you may forfeit the Security Deposit.
PETS
Pets are only permitted with prior written consent of the supplier; the supplier may impose an additional accommodation charge where pets are permitted. Where pets are granted access, they are to be kept under control at all times and are not permitted into bedrooms or on the furniture. You are responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required because of pets in the property, this may be deducted by the supplier from the Security Deposit. Neither we nor the supplier can accept responsibility for pet safety. You must not leave pets unsupervised at the property at any time. You will dispose of pet faeces in a clean and sanitary manner. Where the description of a property states ‘Sorry no pets’ or otherwise restricts pets at the property, neither we nor the supplier can guarantee that pets have not been kept previously at the property.
HEALTH & SAFETY
You may be required in case you feel sick to wear a facemask in or around the accommodation (such as when staff and/or cleaners are at your villa) and/or around the local amenities, additional services, tourist sites, shops etc. We, on behalf of the suppliers of the arrangements, would ask you to respect and comply with any such restrictions in the location that you have booked, in the interests of your safety and the safety of those around you.
LAW AND JURISDICTION
This terms and conditions can be modified at any time. In case you have a confirmed booking it will be governed by the terms and conditions valid at the moment of the booking.
A failure by any of the parties to comply with the obligations arising under the Specific and/or General Conditions, shall entitle the party that has complied with theirs to demand the fulfillment of the obligation or to proceed to terminate the contract in accordance with the provisions of Article 1,124 of the Spanish Civil Code. Furthermore, the LANDLORD shall be fully entitled to terminate the contract on the following grounds established under Article 1,569 of the Spanish Civil Code: 1. Upon the normal expiry of the contract or as provided for concerning the duration of rentals under Articles 1,577 and 1,581; 2. A failure to pay the agreed price; 3. A breach of any of the conditions stipulated in the rental contract, and 4. Using the rented accommodation for purposes or services not otherwise agreed in contempt, or in breach, of the provisions of Section 2 of Article 1,555.
For the purposes of any notifications arising from this contractual relationship, the Parties hereby appoint the addresses that appear for each of them under the Specific and/or General Conditions herein, to which effect either party should notify the other of any changes that may occur.
These Terms and Conditions are governed by English law and the courts of England and Wales have jurisdiction. Any claim against Villas Prestige must be addressed to the courts of England and Wales.
The short term rental contract is goberned by the Spanish Low. Any claim against the property owner/supplier must be address to the Courts and Tribunals of Marbella, for the purposes of any legal disputes that might arise from the same. The application of Law Ley 29/1994 on Urban Rentals is specifically excluded from this rental relationship, as disposed under Section “e”, Article 5 of the aforesaid Law. This contract shall therefore be governed by the rules contained herein and, insofar as concerns anything not otherwise agreed by the Parties, by the rules in the Spanish Civil Code.